CONSULTING & NEEDS ANALYSIS
CUSTOM SOFTWARE DEVELOPMENT
By selecting a Software Partner who can develop Customizable Software Solutions, according to your current business practices, and with our Dealer Driven Software Development as well as our ability to stay ahead of the technological curve are all what really distinguishes us from the rest of the competition. eBS is not a "one size fits all" software solution.
How does eBS do this? We start out by building a relationship, getting to know you and your business, inside and out, understanding where your pains are and what you're looking for out of a new business system.
From there, we move forward through the evaluation period, which includes high level and extensive departmental software demonstrations, extensive question and answer sessions, and software system reinforcement and follow up.
Then, after one of our project managers visits your location, meeting with all stakeholders and gathering all data sources, we are able to develop a Customizable Business Software System utilizing our full team of developers, all based in Houston, Texas.
DATA CONVERSION & TRAINING PROCESS
Since 1964, eBS has mastered the Data Conversion and Training Process for new clients and we did this by having a 100% "Go Live" Success Rate.
This means, in our history, we have never missed a new customer deadline for going live onto our system. We know how the process works! We have been successfully converting competitor systems over to eBS for decades.
You need a software partner who has an experienced Project Management and Training Team, who can provide Seamless Data Conversion experience with minimal transition pain, and who will be there for you and your team even after the conversion process is completed. eBS is the only true choice for equipment companies.
eBS takes Customer Support very seriously, and we pride ourselves in offering the highest level of support in the industry. Our Support Group assists customers around the world 24 hours a day, 7 days a week, and 365 days a year. When you partner with eBS, your company becomes a member of our personalized Customer Support Program. This is a targeted analysis of your needs, assistance with specifications, on-site implementation support, and customized training.
Over the years, experience has taught us that--without excellent training and installation support--your investment will never yield an appropriate return, no matter how good a computer system you have. You can count on the same thoroughly informed and friendly telephone support, regardless of your system's configuration or size. Our support representatives are all experts in their specialized fields; each one possesses knowledge of the equipment industry and the eBS applications.
eBS has built a staff of installation personnel, with experience in the equipment distribution industry, who will ensure a successful and time-critical installation. Backed by our excellent Customer Support Group, these professionals work with your dealership staff through all phases of an installation. eBS understands that the users of a system must have confidence in it in order for it to succeed. This confidence is gained through a smooth and well-organized transition to a new system. At eBS, we believe that our future depends on the success of our customers. We are committed to keeping our products on the leading edge by constant research and development, as well as by the ongoing training of our staff.
We believe that a company who does not specialize in your business has no right asking for it.