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  • Jason Morton

Take Field Service Management to the Next Level with FSMobile


Field service management, which is also known as mobile field services can simply be defined as the term, which is used to describe a tool, system or a process, which is designed to help you with coordinating field operations within a mobile workforce. If you are engaged with field service management, you are strongly encouraged to seek the assistance of a solution that can help you overcome the overheads that you face. That’s where FSMobile will be able to assist you with.


What exactly is FSMobile?


FSMobile can simply be defined as a mobile application, which will provide opportunity for the service department to go ahead and video chat with the customers, who are working out there on the field. This can help them to provide real time support remotely via the mobile app. The services of FSMobile will be delivered through a fully integrated dispatch central. Hence, it provides a service that your business can always rely on.


What are the features of FSMobile?


With the help of FSMobile, you will be able to provide a better experience to your customers. They will be able to send you messages and photos in real time through the mobile app. On the other hand, they will also be able to share their screens with you while on the field. Therefore, you will be able to answer all the customer concerns immediately.


You know how much frustration will build up when your customers are waiting to receive an answer from you. FSMobile can help you to eliminate that. That’s because the mobile app can help your customers to get immediate responses to the issues that they are dealing with. This can also help you to make sure that customer downtime is minimized. Then the customers will be able to enhance their profits, which can create a better impression about you on their minds. You want that to happen at the end of the day as well. Then you will be able to open up yourself to a variety of new opportunities in the future.


You also know the bottlenecks that you have when junior technicians are trying to get in touch with the senior technicians to provide services needed. With the help of FSMobile, you will be able to eliminate such instances as well. In fact, the junior technicians can immediately get in touch with the senior technicians via FSMobile. Then they will be able to provide the services needed.


If you want to provide a better customer service, you need to understand the struggles that your customers face. With the help of FSMobile, you can understand those struggles as well. That’s because you have a better visibility about the issues that your customers face. Hence, you will be able to provide a better support to the customers and reduce the possibilities of eliminating on-site visits.


What benefits can you receive out of FSMobile?


Now you have a basic understanding about what FSMobile is and what features are offered by it. With that in mind, let’s take a quick look at all benefits that you can gain out of FSMobile. Then you will be convinced to integrate FSMobile with your business operations and receive all the positive returns that come along with it.


You can increase customer satisfaction


When your customers are getting answers to their questions immediately, you can ensure a better customer satisfaction level. On the other hand, you can also make sure that customer downtime is minimized.


You can improve the workflow


With the help of FSMobile, you will be able to overcome most of the overheads that you have in the business. Therefore, you will be able to improve the workflow and make the life easy to provide assistance to customers.


Increase billable hours


The level of efficiency FSMobile delivers can increase billable hours. Therefore, you will be able to increase your profits at the end of the day as well. You just need to get the application deployed and you can experience an immediate increase in profits.


Improve PM completion performance


After the installation of FSMobile, you will be able to notice a significant improvement in the PM completion performance as well. This can also help you to end up with effective results in the long run. You will be able to eliminate the need to have PM checklist filling and work orders as well.


You can cut down the cost of printed paper based work orders


If you take a moment to calculate the amount you spend on printed paper based work orders, you will notice that you are allocating a considerable amount. What if I tell you that you have the opportunity to cut down those expenses? All you have to do is to seek the assistance of FSMobile.

You can cut down the phone traffic in between dispatch and the field technicians


There is a massive phone traffic in between the dispatch and field technicians. It will lead them towards frustrating situations and they will not be able to get the work done in a smoother way. After the implementation of FSMobile, you can eliminate the phone traffic as well.


Conclusion


As you can see, FSMobile is a great mobile application that is available for you to consider. Getting this mobile app integrated to your business will be one of the biggest investments that you can do towards your future. Therefore, you are strongly encouraged to take a look at FSMobile and see how it can benefit your business. Then you can simply go ahead with the integration to receive above-mentioned benefits.


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Jason Morton is Director of Business Development and Marketing at eBS – [www.eBS-Next.com], leading software developers of 360° Equipment Business Management Systems since 1964.


Our fully, customizable software solution can run, manage, and automate every single department in an equipment company - in real time.