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  • Jason Morton

5 Reasons your Equipment Business Needs a Digitized Field Service Solution


An equipment business is often supplemented further by a number of digital tools and innovative solutions for its success. It is required to integrate a number of practices and software into its business model for ensuring potential success, and an equipment business should focus on integrating digital field service solution into its portfolio for generating maximum outcomes. Let’s have a look at the top five reasons that why an equipment business needs a digitalized field service solution:


1) For creating a workflow that actually works


If you are depending on a paper-based process when operating an equipment business then, it could become challenging for you to keep track on the workflow of the operations. It results in confusion and inaccuracy, which might prove very beneficial for the business.


On the contrary, if you were adapting a digital process into your equipment the, it would assist with streamlining the workflow process. It would prioritize the service calls, and it would assign and dispatch the team of technicians to their designated locations for ensuring the completing of the jobs. It would fundamentally take care of everything for you. You cannot expect the same outcomes from a paper-based process, and it would lead to an endless pool of paperwork and confusion. A digitalized field service solution actually helps with creating a workflow that actually works.


2) Schedule real-time for maximizing the day


When handling an equipment business, a manager often has to deal with endless paperwork and administrative tasks, which could be challenging to keep a track of, and it is indeed a big waste of time in a field service. Using a scheduling feature on the digitalized field service solution, the businesses are able to sort, prioritize, and capture service requests for dispatching the field service staff effectively and efficiently. It helps the managers with monitoring and locating the jobs of the technicians to make sure that they are following their tasks accordingly. For instance, if a technician is running late due to traffic or other reason then, managers can use a digitalized field service solution for rescheduling the technicians.


3) Keep you focused on the customers


In today’s world, the customers are highly appreciative of excellent services, and their expectations should be satisfied by providing them with optimal and prompt services. If a business is not very big on responding to a customer’s query then, it could impact the potential success of the business in the long run.


Adapting to a digital solution implies that you have access to the information of the customers, and you can easily track them or, provide them with information to track you to win their approval, satisfaction, and focus. It allows a business to comply with the service history of the customers, and it helps them with valuing their contracts, keeping the expiration dates in mind, along with other constituents for ensuring the success of the business.


4) Empower your technicians with mobile apps


Using digitalized field service solutions allows you to stay connected with your team at all times. If you have mobile apps connected with the database of your business then, it could provide the businesses with information in a real-time manner, and they could stay updated on the history of a customer accordingly.


5) Get paid quicker


Generating invoices could be a time-consuming process, and it could delay the payment of the technicians. However, with the assistance of digital field service solution, a business owner can help its employees get paid quicker.


Jason Morton is Director of Business Development and Marketing at eBS – [www.eBS-Next.com], leading software developers of 360° Equipment Business Management Systems since 1964.


Our fully, customizable software solution can run, manage, and automate every single department in an equipment company - in real time.

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