Equipment dealers and rental companies who provide field service are progressing towards technological advancements every single day. The time is now. Smart business owners and service managers know that using advanced and versatile applications can and will give you a competitive edge. These versatile applications are progressively reshaping the equipment business world.
Apps like field service management (FSMOBILE) provide the kind of mobility and fast delivery of information that your equipment or material handling dealership and rental company desperately needs. These applications are becoming essential to building up a proficient field service model.
Here are the top 5 reasons that your business needs a Field Service App:
1. Improved Connectivity:
Service Managers and Field Technicians rely heavily on the availability of and ease of access to information. This is because success requires continuous coordination and information.
Versatile applications are an incredible help in this area. Service managers and field technicians can increase the reach and quality of their service network utilizing an app like FSMOBILE, particularly when technicians are making trips to the field or to a jobsite where they need instant connection with their company’s operational base.
2. Data Availability On-The-Go:
To guarantee consistency, field technicians normally require data to help them perform the job quickly and to do it right the first time. Apps like FS Mobile literally place information and functionality at their fingertips: detailed customer information, notes & insights, work requests, orders, solutions, inventory, GPS capability, speak to text and more are just a few examples. For your technician, extra time spent chasing down information is often a luxury that is in short supply.
The FSMOBILE field service application easily pulls the information and makes all of the required data accessible to the field technicians in seconds, enabling them to complete all of their required tasks, gather an electronic signature, as well as email promotional materials directly from the mobile application.
3. An Organized Workflow:
Your company needs an unrestricted workflow to thrive. Traditional methods, such as assigning tasks via paperwork and oral assignment of projects, might not be an effective or competitive remedy in today’s world. Especially given the options that are readily available to us using the latest technology.
With a synchronized, modern workflow system you won’t have to worry about manually assigning tasks. Moreover, the technician working in the field and the service or dispatch manager at the office will stay connected at all times, transferring real time information. This level of communication and automation will naturally increase the workflow and provide that consistent organization.
4. Lift Up Productivity:
The information is consistently updated and easily accessible through these advanced apps. This includes full integration within the other areas of the organization. This empowers all of the adjacent and supporting departments to work more efficiently – which will automatically improve the overall bottom line of any business.
5. Upgraded Customer Experience:
Customer service is the top priority for any business. Mobile field service apps make a huge upgrade to your customers' experience. The applications encourage a smooth, enjoyable procedure with the goal that field technicians can perform services and repairs easily and effectively, and that you can keep your promises made to your customers and get it right the first time, on time.
eBS – [www.eBS-Next.com] is the leading software developer of 360° Equipment Business Management Systems since 1964.
Our smart, fully customizable software solution can run, manage, and automate every single department in an equipment company - in real time. Request a free demo today at ebssales@ebs-next.com or call (713) 939-1000.